Satisfying the needs of our customers doesn’t mean only to offer innovative and success-oriented products, it also means to support the daily operations guaranteeing an assistance service which replies quickly and efficiently.
Therefore, at your disposal there is a dedicated portal through which, after registration, with your credentials you will be able to login to your reserved page and to insert your assistance ticket.
You will have the possibility to:
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follow the evolution of your assistance requests
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check the process status
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verify the presence of halfway communications by our assistance staff
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check the response time
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access to the Knowledge base
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verify the compliance with the Service Level Agreements
You will able to access to the service both from PC and mobile device, thanks to the App HelpDeskAdvanced (downloadable from GooglePlay and Apple Store) and check your assistance requests even when you are not at your workstation.
To insert a ticket or to register to the service, click on the following link:
If you are already registered
Access the portal